ISO
Centurion has achieved registration to the quality management system ISO 9001:2000.
What does this mean to our clients?
Our internal processes and procedures measure up to the stringent standards expected by ISO 9001:2000. We carry out regular internal audits to ensure that standards are maintained.
We've built quality into everything we do so we can deliver the best possible standard of all round service to our clients. We're constantly examining the way we do things, always looking for ways in which we could enhance our processes in order to provide better and better service to our valued clients.
Practical examples
Our consultants work to an implementation methodology that strives to ensure all our clients receive the same levels of high service.
We take client support seriously and every support case is handled in a consistent and measurable manner.
Client Complaints
On the rare occasion that we receive a complaint it is handled by a member of the senior management team. Our first goal is to resolve the complaint to the satisfaction of all parties; however we also regard a complaint as a learning exercise and aim to improve future levels of service.
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