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We found 20 matches within the 'All categories' category

NEW!! Which type of CRM system is best for you?
This white paper offers advice on identifying which type of CRM system might be most suitable for yo...
The Advantage Of keeping Your Data In One Place...
Plus The Top Four Latest Management Issues Reported To Us One Single Repository For ...
When the same issues keep cropping up, Sage CRM helps you make the right changes
Marketing plans change as you can see by this week's Marketing Week's story on the governmen...
Sales Management, four key steps to a high performing sales team
As implementers of CRM systems we get to see what is good practice in sales management. We also ...
CRM, Are you facing the following?
Take 1 of 2 scenarios, 1. Business is booming. You are in a cycle with an impressive...
Driven by you: the strategic future of HR solutions
Expect more from your HR system
When it comes to investment in new technology why is it that the HR department rarely gets the bu...
10 steps to CRM - How to get started
Why CRM? A company's ability to manage it's customer interactions, from prospecting, ...
Building a case for CRM implementations
The following are some of the questions you might ask when completing a return on investment cal...
8 Helpful Hints for Promoting CRM as a Business Culture
Build a case for change. Think about the impact of CRM strategy on people, the benefits an...
Attracting, winning and retaining customers - Understanding the customer journey By Royston Flude
One of the advantages of being an international Change Management Consultant is that you see many...
Real Time Enterprise - The role of technology
The latest management philosophy coming out of the USA is all about the Real-Time Enterprise (RTE...
Successful Customer Care Strategies
We all know that customer care is important to the success of a business. But what does good cust...
Cycle of Service - The magic and tragic of customer care - By Stuart Dalziel
Presentation slides A 'Cycle of Service' maps all the points at which a customer has...
Five Tangible Benefits of a CRM Implementation- Get beyond the jargon!
We have all read articles, and received emails, talking of 'Substantial return on investment' and...
Evaluating and Measuring Human Capital
More than 40% of HR managers dont see measuring their Human Capital as a priority and a fifth nev...
True Customer Focus - Seven Qualities of Good CRM
The European Center for Customer Strategies conducted some customer satisfaction management resea...
Top 10 features to look for in a CRM system
Sales cycle analysis. Integration to your back office accounting system....
Measuring Absence
One of the chief advantages of objective measurement and analysis of absence is the correction or...
Top 10 benefits of CRM
1. Centralised Data Access one centralised database for a complete view of all custom...