Sage CRM for customer care teams

With Sage CRM, you can make the most of every customer interaction, maximising business opportunities and customer satisfaction. It empowers your organisation with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips - enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Maintain The Highest Levels Of Customer Service

Contact Management

Deliver superior customer service with real-time access to relevant customer data.

Knowledge Base

Store support incidents and case solutions in a central Knowledge Base.

Call Centre Support

Access a central repository for all customer data, resolving issues quickly.

Service Agreement Management

Easily track and meet your service level agreements.

Tracking

Track your customers' needs and maintain a complete history of customer-related interaction.

Reporting

Create point-and-click reports and graphs for on-the-spot analysis and decision-making.