Computer Telephony Integration

Sage CRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation.

Contact centres are provided with access to the same single point of communication that the rest of the enterprise shares. A customer's complete CRM history including, fax, personal visits, phone and email is viewed through automated screen "pop-up" functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system.

Sage CRM provides full integration to all standard third party telephony software leveraging existing automation such as call escalation, routing, call queuing and reporting functionality.

As a central repository for all customer data, Sage CRM provides easy-to-use, real-time access to the information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your call centre.