Sage CRM Configuration & Workflow

Configuration

Sage CRM provides customisation tools that allow businesses to rapidly modify all aspects of the system. Sage CRM's open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, onscreen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. Sage CRM customisation functionality allows quick-and-easy, user-specific modifications to interfaces and data and ensures Sage CRM can be easily adapted to your business requirements.

Workflow

With Sage CRM Workflow, businesses can automate pre-determined business rules across all channels, departments and employees. To help assess and design workflow Sage CRM provides graphical views of the process and its development patterns. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically being routed to the correct employees or partners. Sage CRM creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.

Global Deployment

Sage CRM provides multicurrency, multi-lingual support from a single code base - English, U.K. English, French, German, Spanish, Dutch and Japanese - making this solution the logical choice for businesses around the world. Sage CRM's single server installation and web browser access, allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.