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Support at Centurion
We offer an absolutely transparent support policy to our clients that details exactly what is covered and what is not covered. Plus we offer a transparent process for how we deal with your enquiries.
We prioritise our support cases solely on the impact that an issue has on your business, so if something dramatic happens, you can rest assured we will down tools to help.
Our support is provided by our consultancy team, so you can be assured that we are not only experts in the system, we have real-world experience of implementing solutions and the issues you may be facing. You will have access to the actual person who implemented your solution.
Telephone Support
Sometimes you just need to hear a friendly, reassuring voice. Our support team is available on the phone from 0900 until 1730 Monday to Friday. To log a new call, simply call 08445 611 223 and press option 1 for support.
Email Support
We have a dedicated email mailbox for support queries, which is reviewed constantly throughout the working day. Any emails sent during the evening and night are reviewed by the team first thing in the morning and processed according to the impact of the reported issue. To log a case, or contact the support team, simply email support@centurion-ms.co.uk
Remote Support
Technology never stops moving, and recent years have seen the development of remote support technology. Centurion has fully embraced this secure, easy to use technology. With remote support we can actually see what you are seeing on your screen, or even take control and fix the issue for you directly.
Centurion has built its reputation on a philosophy that remains simple and is still taking the company from strength to strength - to provide customers with quality solutions that are easy to use, quick to deploy and offer exceptional value for money. If you would like to find out more about our software solutions, or would like to discuss how we can help you implement a software system please call Jonathan Richards on 08445 611 223.
Centurion. Accelerating Knowledge.
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